Strategy Summit B2B Service Management
7. - 8. December 2022


Overview of the Speakers

Dr. Hans Georg Arnswald SVP, Head of Strategy & Technology

Lukas Stolz Portfolio Manager Digital Solutions

Ronit Deggelmann Head of Training & Education, Gas Service Operations

Lennard Holst Head of Service Management

Ellen Auweiler Business Development

Kai Altenfelder President

Rainer Salomon Director Drive Services Central Europe

Alexander Bladowski Business Development Manager DrivePro & Services

Rene Becker Leiter e-Sales & e-Services

Armin Wallnöfer Head of Smart Lab, Motion Services

Jörg Richter Head of Service Business Development

Marco Husmann Service Manager EMEA East

Uwe Graf General Manager BU Lighting Solutions & Services

Marcel Faulhaber Head of Service Engineering

Daniel Riebe Manager Smart Services & Asset Lifecycle Management

Dominik Rotter Senior Director Digital Business Models & Processes

Dr. Marius Grathwohl VP Digital Products & Transformation

Dr. Benedikt Müller-Stewens Product Manager Solution Marketing

Christine Neubauer Project Manager

Gerd Bart CEO

Max Israel Customer Experience Strategy Officer

Mike Pauli Regional Sales Director

Dr. Sonja Kieffer-Radwan Co-Founder & Managing Director

Sven Jürgens Senior Key Account Executive

Jens Tackmann Senior Account Manager

Chi Shing Chang Managing Director

Peter Dietrich VP Sales DACH

Key Topics

  • New business models in service
  • From manufacturer to service provider
  • Aftermarket & spare parts business
  • Smart Services
  • Field Services
  • Customer Experience
  • IoT & Industry 4.0
  • Self service portals
  • Service-Communities & Crowd Services
  • Machine Learning & Predictive Maintenance

Circle of Participants

  • Head of Service Management
  • Head of Customer Service
  • Head of After Sales

This offer is aimed at vaccinated and/or recovered managers from corporate groups and medium-sized companies.

Speakers & Agenda

For more information on our agenda, topics and speakers please visit our

German event page

… or get in touch with us directly via our contact form or simply give us a call.

Contact form


Contact persons

Event Location

Riu Plaza Hotel Berlin

Martin-Luther-Straße 1, 10777 Berlin, Deutschland

The Riu Plaza Berlin has 357 comfortable rooms with high-quality decoration in an avant-garde style.
Enjoy the spectacular view of the city from your room at Riu Plaza Berlin.
All rooms offer, among other exclusive services, free Internet access via Wi-Fi.
Enjoy exquisite gastronomy without leaving the hotel. Our restaurant has a stylish ambience complemented by exquisite food and drinks that leave nothing to be desired.

Networking Dinner

Let's go to the...

Pier 13, Tempelhofer Damm 227

On the evening of the first day of the event, we traditionally invite you to a joint networking dinner in one of the most beautiful locations in the capital. Together we will end the day with cool drinks and delicious food in a relaxed atmosphere.

About the location

Pier 13 is located in the center of the historic Tempelhofer Binnenhafen, which emphasizes its old industrial character after extensive renovation. Surrounded by the newly created marina and the old warehouse building, Pier 13 offers an ideal setting for relaxed networking with excellent gastronomy.


Cooperation Partner