Strategy Summit B2B Service Management
6. - 7. December 2023

Speakers 2022 (Extract)

Speakers 2022

Dr. Hans Georg Arnswald SVP, Head of Business Development & Strategy

Dominik Rotter Senior Director Digital Business Models & Processes

Dr. Marius Grathwohl VP Digital Products & Transformation

Ronit Deggelmann Head of Training & Education, Gas Service Operations

Lukas Stolz Portfolio Manager Digital Solutions

Ellen Auweiler Business Development

Jörg Richter Head of Service Business Development

Marco Husmann Service Manager EMEA East

Christine Neubauer Project Manager

Lennard Holst Head of Service Management

Uwe Graf General Manager BU Lighting Solutions & Services

Rainer Salomon Director Drive Services Central Europe

Daniel Riebe Manager Smart Services & Asset Lifecycle Management

Rene Becker Leiter e-Sales & e-Services

Dr. Sonja Kieffer-Radwan Co-Founder & Managing Director

Armin Wallnöfer Head of Smart Lab, Motion Services

Chi Shing Chang Managing Director

Dr. Benedikt Müller-Stewens Product Manager Solution Marketing

Kai Altenfelder President

Max Israel Customer Experience Strategy Officer

Key Topics

  • New business models in service
  • From manufacturer to service provider
  • Aftermarket & spare parts business
  • Smart Services
  • Field Services
  • Customer Experience
  • IoT & Industrie 4.0
  • Self-Service-Portale
  • Service-Communities & Crowd Services
  • Machine Learning & Predictive Maintenance

Circle of Participants

  • Head of Service Management
  • Head of Customer Service
  • Head of After Sales

This offer is aimed at managers from corporate groups and medium-sized companies.

Speakers & Agenda

For more information on our agenda, topics and speakers please visit our

German event page

… or get in touch with us directly via our contact form or simply give us a call.

Contact form


Contact persons

Event Location

Leonardo Royal Hotel Berlin

Leonardo Royal Hotel Berlin Alexanderplatz, 10249 Berlin

The Leonardo Royal Hotel Berlin Alexanderplatz welcomes you to its extraordinary atmosphere: the historical structure meets puristic design, harmonious colour concepts and modern design elements.

The 4-star superior hotel is centrally located with perfect public transport connections, easily accessible and just a few minutes from numerous sights such as the famous TV Tower and the Museum Island, the Friedrichshain Park, an ideal meeting place during summer and big shopping centres like the Alexa.

The “Vitruv” Restaurant, the “Leo 90” bar/lounge, the Wellness lounge, a 1.000 sqm conference area and 346 modern rooms and suites featuring free Wi-Fi will surprise you during your stay. Enjoy the genuinely friendly service, the warm hospitality and superior amenities. We look forward to seeing you!

Networking Dinner

Let's go to the...

Pier 13, Tempelhofer Damm 227

On the evening of the first day of the event, we traditionally invite you to a joint networking dinner in one of the most beautiful locations in the capital. Together we will end the day with cool drinks and delicious food in a relaxed atmosphere.

About the location

Pier 13 is located in the center of the historic Tempelhofer Binnenhafen, which emphasizes its old industrial character after extensive renovation. Surrounded by the newly created marina and the old warehouse building, Pier 13 offers an ideal setting for relaxed networking with excellent gastronomy.


Cooperation Partner