Speakers
Overview of the Speakers
23 Speakers
Carsten Neugrodda Managing Director
Kai Altenfelder President
Regina Schrank Head of Service Management
Ernst Schwoshuber Head of Service Sales Germany
Vice President, Global Head of Service Excellence, QIAGEN GmbH (11/2016 –today)
various roles within QIAGEN Gmbh since 3/1996
Post-doctoral fellow at RIKEN Institute, Tokyo (Japan) until 2/1996
PhD Molecular Biology; MPI Cologne, 3/1995
Stefanie Kroner Associate Director, Head of Digital Sales Channels
Robert Keller Director Global Service Operations & Excellence
Markus Schroeder Head of Services
Judith Kötzsch EVP Business Unit Service
Dieter Schönfeld Vice President
Marie-Christine Modler Teamlead Digital
Marc Schlichtner Principal Key Expert Product-, Portfolio- & Innovation Management
Dr. Christian Grefrath Strategy & Transformation Lead
Philipp Klaiber Head of Field Service
Daniel Schnell Head of Customer Service Sales
Dominik Rotter Senior Director Digital Business Models & Processes
Dr. Marius Grathwohl VP Digital Products & Transformation
Conrad Stetter Head of Customer Success
Michael Krug Global Head Customer Care
Dominik Ebbers Senior Director Global Customer Service
Ibrahim Kasumovic Global Head Customer Service Business Excellence & EHS
Patrick Lennart Thormählen Head of Service Region Eastern Europe
Kalina Kümmerle Head of Customer Centricity & Insights
Key Topics
- New business models in service
- From manufacturer to service provider
- Aftermarket & spare parts business
- Smart Services
- Field Services
- Customer Experience
- IoT & Industrie 4.0
- Self-Service-Portale
- Service-Communities & Crowd Services
- Machine Learning & Predictive Maintenance
Circle of Participants
- Head of Service Management
- Head of Customer Service
- Head of After Sales
This offer is aimed at managers from corporate groups and medium-sized companies.
Questions about the Summit?
For more information on our agenda, topics and speakers please visit our
… or get in touch with us directly via our contact form or simply give us a call.
Event Location
Riu Plaza Hotel Berlin
Riu Plaza Hotel, Martin-Luther-Straße 1, 10777 Berlin
The Riu Plaza Berlin has 357 comfortable rooms with high-quality decoration in an avant-garde style.
Enjoy the spectacular view of the city from your room at Riu Plaza Berlin.
All rooms offer, among other exclusive services, free Internet access via Wi-Fi.
Enjoy exquisite gastronomy without leaving the hotel. Our restaurant has a stylish ambience complemented by exquisite food and drinks that leave nothing to be desired.
Networking Dinner
Let's go to the ...
Umspannwerk Ost, Palisadenstr. 48, 10243 Berlin
The substation East is a house that was literally electrified. Seven large transformers supplied electricity for Berlin. Even today, the technical ambience is recognizable and the room dimensions are impressive. Where the transformers were once anchored, there are now tables and chairs in the wide machine hall surrounded by six-metre-high, light-flooded glass doors.
The constant humming of the transformers is now replaced by language and music, by action and movement. The energy returns and is to be fed permanently from the stream of visitors who now return to the halls and experience and enjoy the fascinating combination of culture and gastronomy.
For further information please click here https://www.umspannwerk-ost.de/
