Speaker 2024 (extract)
Overview of the Speakers 2024
16 Speaker 2024 (extract)
Kai Altenfelder President
Vice President, Global Head of Service Excellence, QIAGEN GmbH (11/2016 –today)
various roles within QIAGEN Gmbh since 3/1996
Post-doctoral fellow at RIKEN Institute, Tokyo (Japan) until 2/1996
PhD Molecular Biology; MPI Cologne, 3/1995
Dr. Dagmar Dirzus Vice President AI & Platform Business
Annett Oeding Head of Global Service Content | Carl Zeiss Meditec AG
Michael Obermann GM Service and Parts, Mercedes-Benz Special Trucks
Dietmar Huber Head of Sales/Service Switzerland
Jens Pfeiffer Head of Service, Director Service
Conrad Stetter Head of Service
Torsten Gast Director Competence Center Services
Julian Leinbach Head of Customer Service & Logistics
Patrick Weinstock Director of Service Design & Digital Services
Dr. Peter Stollberg Head of Service Excellence Group
Jörg Studer Director After Sales Business & Products
Klaus Schreiber Vice President Sales & Service Marine and Special Solutions
Regina Schrank Head of Service Management
Carsten Neugrodda Managing Director
Key Topics
- New business models in service
- From manufacturer to service provider
- Aftermarket & spare parts business
- Smart Services
- Field Services
- Customer Experience
- IoT & Industrie 4.0
- Self-Service-Portale
- Service-Communities & Crowd Services
- Machine Learning & Predictive Maintenance
Circle of Participants
- Head of Service Management
- Head of Customer Service
- Head of After Sales
This offer is aimed at managers from corporate groups and medium-sized companies.
Questions about the Summit?
For more information on our agenda, topics and speakers please visit our
… or get in touch with us directly via our contact form or simply give us a call.
Event Location
Riu Plaza Hotel Berlin
Riu Plaza Hotel, Martin-Luther-Straße 1, 10777 Berlin
The Riu Plaza Berlin has 357 comfortable rooms with high-quality decoration in an avant-garde style.
Enjoy the spectacular view of the city from your room at Riu Plaza Berlin.
All rooms offer, among other exclusive services, free Internet access via Wi-Fi.
Enjoy exquisite gastronomy without leaving the hotel. Our restaurant has a stylish ambience complemented by exquisite food and drinks that leave nothing to be desired.
Networking Dinner
Let's go to the...
Pier 13, Tempelhofer Damm 227
On the evening of the first day of the event, we traditionally invite you to a joint networking dinner in one of the most beautiful locations in the capital. Together we will end the day with cool drinks and delicious food in a relaxed atmosphere.
About the location
Pier 13 is located in the center of the historic Tempelhofer Binnenhafen, which emphasizes its old industrial character after extensive renovation. Surrounded by the newly created marina and the old warehouse building, Pier 13 offers an ideal setting for relaxed networking with excellent gastronomy.
