Speakers
Overview of the Speakers
32 Speakers
Kai Altenfelder President
Carsten Neugrodda Managing Director
Regina Schrank Head of Service Management
Silke Böhm Head of Monitoring & Support Center
Henning Kühn Digital Technology Business Relationship Manager
Ernst Schwoshuber Head of Service Sales Germany
René Sickler Management
Olaf Köster Head of Sales Service/ Europe
Matthias Jansen Head of Technical Support
Christian Wicke Head of Global Service Machine Tools
Benjamin Koenig Digital Service & Service Design DC-IH/SVC4
Axel Kort Vice President Global Manufacturing Engineering & Service Technologies
Dieter Schönfeld Vice President
Dominik Rotter Senior Director Digital Business Models & Processes
Emanuel Einig General Manager Business Development
David Hassmann Head of Service
Jens Petri Manager Business Development Digitalization and Motors
Andreas Strobel Head of Global Customer Service
Philipp Bott Head of Customer Support
Roger Durham VP Global Service Delivery
Oliver C. Rörig Partner Head of Operations
Christian Sprenger Partner Operational Excellence
René Jacobi Head of Customer Operations | Diabolocom
Florian Studener is an experienced Solutions Architect and Project Manager with a strong background in SaaS implementations, system integrations, and digital transformation. Currently a Senior Solution Engineer at Freshworks, he supports organizations across the DACH and Benelux regions in leveraging cutting-edge customer engagement solutions. Prior to Freshworks, he held leadership and technical roles at Klippa, where he focused on AI-based OCR API integrations, and at eLabNext, driving digital transformation projects and SaaS roll-outs for life sciences. With over a decade of experience spanning pre-sales, solution design, and integration planning, Florian combines deep business and technical expertise with a passion for helping businesses enhance efficiency and customer experience through modern SaaS and cloud technologies.
Dilek Sezgün is an Expert for AI, Big Data and Open source within IBM. On the same time, she is sustainability ambassador and loves new technology engagements like Quantum Computing. She has a big network within AI and Open Source Companies and works with a big ecosystem of partners around the key topics AI, Big Data and Open Source. Trustworthy AI is one of her main subjects which she put into the focus of her engagements with her customers. She has a brought know-how in different industries and has a Hugh focus on enterprise ready industry-specific solutions to fit her customer needs.
Maximilian Burkardt Head of Service Mgt, Head of Customer Services, Head of After Sales
Timo Pfister IBM Technology Global Sales - Cloud Platform Sales
Anna Hayes Senior Sales Development Representative
Jan Barbrock Director of Solutions
Jana Hug Solution Advisor Sales & Service, SAP CX
Nisha Berg Solution Advisor Sales & Service, SAP CX
Björn Hambach Key Account Manager
Key Topics
- New business models in service
- From manufacturer to service provider
- Aftermarket & spare parts business
- Smart Services
- Field Services
- Customer Experience
- IoT & Industrie 4.0
- Self-Service-Portale
- Service-Communities & Crowd Services
- Machine Learning & Predictive Maintenance
Circle of Participants
- Head of Service Management
- Head of Customer Service
- Head of After Sales
This offer is aimed at managers from corporate groups and medium-sized companies.
Questions about the Summit?
For more information on our agenda, topics and speakers please visit our
… or get in touch with us directly via our contact form or simply give us a call.
Event Location
Riu Plaza Hotel Berlin
Riu Plaza Hotel, Martin-Luther-Straße 1, 10777 Berlin
The Riu Plaza Berlin has 357 comfortable rooms with high-quality decoration in an avant-garde style.
Enjoy the spectacular view of the city from your room at Riu Plaza Berlin.
All rooms offer, among other exclusive services, free Internet access via Wi-Fi.
Enjoy exquisite gastronomy without leaving the hotel. Our restaurant has a stylish ambience complemented by exquisite food and drinks that leave nothing to be desired.
Networking Dinner
Let's go to the...
Pier 13, Tempelhofer Damm 227
On the evening of the first day of the event, we traditionally invite you to a joint networking dinner in one of the most beautiful locations in the capital. Together we will end the day with cool drinks and delicious food in a relaxed atmosphere.
About the location
Pier 13 is located in the center of the historic Tempelhofer Binnenhafen, which emphasizes its old industrial character after extensive renovation. Surrounded by the newly created marina and the old warehouse building, Pier 13 offers an ideal setting for relaxed networking with excellent gastronomy.
