B2B Service Management
7. - 8. October 2020

Key Topics

  • Service & After Sales Management
  • Processes & Automation
  • Service Katalog
  • Machine Learning & Predictive Maintenance
  • IoT
  • Remote Service
  • Self Service & Self Portals
  • Service Communities & Crowd Services
  • Case Management
  • Systems & Apps
  • Callcenter & Chatbots
  • Field Service
  • Big Data & CRM
  • Asset Intelligence Network

Circle of Participants

  • Head of Service Management
  • Head of Customer Service
  • Head of After Sales


For further information please visit our 


German website


…or get in touch with us directly:

Justus Habigsberg
Justus Habigsberg


Event Speaker

Kai Altenfelder Board / President

Armin Wallnöfer Digital Leader, Motion Germany

Oliver Schlageter Field Service Management Expert

René Winter Head of Service Applications

Michael Nachbauer Head of Central Strategic Projects

Dr. Christian Hansen Managing Director, Group CTO

Coen Jeukens VP Global Customer Transformation Team

Uwe Zurth Head of Customer Benefits

Marc Schlichtner Principal Key Expert

Oliver Burmester-Schick Senior Account Manager

Judith Kötzsch Director Business Development & Product Management After Sales Service

Sven Kloppmann Group Service Operation Manager

Dr.-Ing. Philipp Jussen Director SaaS & Digital Services at Schaeffler Industrie 4.0

Lennard Holst Leiter Industrial Practice

Jana Frank Head of Service Management Department

Rüdiger Felleisen Global Business Partner Digitalisierung & IIoT

Maik Hoffmeier Sales Executive


Mövenpick Hotel

Mövenpick Hotel Berlin, Schöneberger Straße 3, 10963 Berlin

Mövenpick Hotel Berlin is a 4-star hotel located in the city centre of Berlin near the Anhalter Bahnhof S-Bahn train station and Berlin’s famous public square, Potsdamer Platz. Various sights and museums are close by, including Brandenburger Tor which can be reached by train in five minutes.  The hotel is approximately 25 minutes from Berlin Tegel Airport (TXL), while the smaller Berlin Schönefeld Airport is around 35 minutes away.

For further information please click here



Cooperation Partner