B2B Service Management
7. - 8. October 2020

Key Topics

  • Service & After Sales Management
  • Processes & Automation
  • Service Katalog
  • Machine Learning & Predictive Maintenance
  • IoT
  • Remote Service
  • Self Service & Self Portals
  • Service Communities & Crowd Services
  • Case Management
  • Systems & Apps
  • Callcenter & Chatbots
  • Field Service
  • Big Data & CRM
  • Asset Intelligence Network

Circle of Participants

  • Head of Service Management
  • Head of Customer Service
  • Head of After Sales


For further information please visit our 


German website


…or get in touch with us directly:

Justus Habigsberg
Justus Habigsberg


Event Speaker

Kai Altenfelder Board / President

Rüdiger Felleisen Global Business Partner Digitalization & IIoT

Jana Frank Head of Service Management Department

Lennard Holst Head of Department Service Management

Dr.-Ing. Philipp Jussen Director SaaS & Digital Services at Schaeffler Industrie 4.0

Sven Kloppmann Group Service Operation Manager

Judith Kötzsch Head of Business Development Service & Technical Support

Marc Schlichtner Principal Key Expert Product-, Portfolio- & Innovation Management

Armin Wallnöfer Digital Leader, Motion Germany

Uwe Zurth Head of Customer Benefits

Coen Jeukens VP Global Customer Transformation Team

Dr. Christian Hansen Managing Director, Group CTO


Mövenpick Hotel

Mövenpick Hotel Berlin, Schöneberger Straße 3, 10963 Berlin

Mövenpick Hotel Berlin is a 4-star hotel located in the city centre of Berlin near the Anhalter Bahnhof S-Bahn train station and Berlin’s famous public square, Potsdamer Platz. Various sights and museums are close by, including Brandenburger Tor which can be reached by train in five minutes.  The hotel is approximately 25 minutes from Berlin Tegel Airport (TXL), while the smaller Berlin Schönefeld Airport is around 35 minutes away.

For further information please click here



Cooperation Partner