Strategy Summit B2B Service Management
7. - 8. December 2021

Speakers (Extract)

Overview of the speakers

Kai Altenfelder Board / President

Judith Kötzsch Head of Business Development Service & Technical Support

Lennard Holst Head of Service Management

Prof. Dr. Lennart Brumby Program Director Service Engineering | Duale Hochschule Baden-Württemberg Mannheim

Christian Burdin Head of Global Service & Support

Marc Schlichtner Principal Key Expert Product-, Portfolio- & Innovation Management

Torsten Gast Director Competence Center Services

Anne Kohler Global Customer Support Manager Motion Services

Lukas Stolz Portfolio Manager Digital Solutions

Dr. Hans Georg Arnswald Head of Strategy Digital Factory

Jörg Richter Head of Service Business Development

Christian Filipcic Vice President Inside Sales

Timo Bitzer Head of Global Transformation Office, Global Digital Transformation | Bizerba SE & Co. KG
Thomas Heckmann Senior Business Architect

Tom Heckmann is a Senior Business Architect with IFS. Throughout his +20-year career, he has dealt with the optimization of service and maintenance processes and held prior roles with ABB and Bentley Systems. He has supported organizations in Manufacturing, Utilities and Oil&Gas industries during their digital transformation journey, transforming ‘challenges into opportunities’.

In 2018 Tom co-founded the ‘German Chapter of the Institute of Asset Management’ together with a larger number of Asset Management enthusiasts and acted as founding Chairman.

Focus areas of Tom’s work contain:

  • End-to-end digitization of service processes;
  • Use of equipment condition data for a proper Asset Performance Management;
  • Move from Corrective to Predictive or even Prescriptive Maintenance;
  • Attraction and retention of young talents in service and maintenance, leveraging state-of-the-art technology. etc.


Christian Zander Member

Christopher Grassmann

Robin Schwabe Solution Sales Manager DACH

Mathias Bosch Business Operations Manager

Daniel Klumpp Business Development

Theresa Lettenmeier Sales Manager

Olaf Herrscher Teamlead Sales

Stefan Labenski Product and innovation manager for customer service processes

Key Topics

  • New business models in service
  • From manufacturer to service provider
  • Aftermarket & spare parts business
  • Smart Services
  • Field Services
  • Customer Experience
  • IoT & Industry 4.0
  • Self service portals
  • Service Communities & Crowd Services
  • Machine Learning & Predictive Maintenance

Circle of Participants

  • Head of Service Management
  • Head of Customer Service
  • Head of After Sales

This offer is aimed at vaccinated and/or recovered managers from corporate groups and medium-sized companies.



Agenda to follow shortly...

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Leonardo Royal Hotel Berlin

Leonardo Royal Hotel Berlin Alexanderplatz, 10249 Berlin

The Leonardo Royal Hotel Berlin Alexanderplatz welcomes you to its extraordinary atmosphere: the historical structure meets puristic design, harmonious colour concepts and modern design elements.

The 4-star superior hotel is centrally located with perfect public transport connections, easily accessible and just a few minutes from numerous sights such as the famous TV Tower and the Museum Island, the Friedrichshain Park, an ideal meeting place during summer and big shopping centres like the Alexa.

The “Vitruv” Restaurant, the “Leo 90” bar/lounge, the Wellness lounge, a 1.000 sqm conference area and 346 modern rooms and suites featuring free Wi-Fi will surprise you during your stay. Enjoy the genuinely friendly service, the warm hospitality and superior amenities. We look forward to seeing you!

Networking Dinner

Let's go to the...

Pier 13, Tempelhofer Damm 227

On the evening of the first day of the event, we traditionally invite you to a joint networking dinner in one of the most beautiful locations in the capital. Together we will end the day with cool drinks and delicious food in a relaxed atmosphere.

About the location

Pier 13 is located in the center of the historic Tempelhofer Binnenhafen, which emphasizes its old industrial character after extensive renovation. Surrounded by the newly created marina and the old warehouse building, Pier 13 offers an ideal setting for relaxed networking with excellent gastronomy.

Safety is also our top priority at the summit dinner: Like the entire Strategy Summit, the Networking Dinner will also take place in compliance with currently applicable distance and hygiene regulations.