Strategy Summit B2B Service Management
7. - 8. December 2021

Key Topics

  • Service & After Sales Management
  • Processes & Automation
  • Service Katalog
  • Machine Learning & Predictive Maintenance
  • IoT
  • Remote Service
  • Self Service & Self Portals
  • Service Communities & Crowd Services
  • Case Management
  • Systems & Apps
  • Callcenter & Chatbots
  • Field Service
  • Big Data & CRM
  • Asset Intelligence Network

Circle of Participants

  • Head of Service Management
  • Head of Customer Service
  • Head of After Sales



Agenda to follow shortly...

Do you have any questions?

For further information please get in touch with us directly:



Leonardo Royal Hotel Berlin

Leonardo Royal Hotel Berlin Alexanderplatz, 10249 Berlin

The Leonardo Royal Hotel Berlin Alexanderplatz welcomes you to its extraordinary atmosphere: the historical structure meets puristic design, harmonious colour concepts and modern design elements.

The 4-star superior hotel is centrally located with perfect public transport connections, easily accessible and just a few minutes from numerous sights such as the famous TV Tower and the Museum Island, the Friedrichshain Park, an ideal meeting place during summer and big shopping centres like the Alexa.

The “Vitruv” Restaurant, the “Leo 90” bar/lounge, the Wellness lounge, a 1.000 sqm conference area and 346 modern rooms and suites featuring free Wi-Fi will surprise you during your stay. Enjoy the genuinely friendly service, the warm hospitality and superior amenities. We look forward to seeing you!