B2B Service Management
22. / 23. October 2019

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Excellent customer relationship management in B2B includes excellent service processes. In this area, too, digitization opens up new possibilities for networked and personalized customer experiences that are based on what Amazon & Co. sets as the standard in B2C.

There are many starting points and building blocks for optimized service processes in B2B: Self-service portals, chatbots, predictive analytics, innovative after-sales processes and spare parts management.
By using new technologies, touchpoints can be connected even better and the customer journey can be further optimized. In this way, new business models in service can be built up, which bring with them far-reaching potential through the use of AI and machine learning.

Key Topics

  • Service & Aftersales Management
  • Processes & Automation
  • Service Catalog
  • Machine Learning & Predictive Maintenance
  • IoT
  • Remote Service
  • Self Service & Portals
  • Service Communities & Crowd Services
  • Case Management
  • Systems & Apps
  • Call Centers & Chatbots
  • Field Service
  • Big Data & CRM
  • Asset Intelligence Network

Circle of Participants

Head of Service Management
Head of Customer Service
Head of Aftersales

Speakers and Agenda will follow shortly …


Titanic Chaussee Hotel

Titanic Chaussee Hotel, Chausseestr. 30,

Welcome to the Titanic Chaussee Hotel Berlin. The Titanic Chaussee Hotel is located just a few minutes’ walk from Berlin’s centre, amidst Berlin’s sights such as the Museum of Natural History and the Berlin Wall Memorial. A good connection is guaranteed by the nearby central station. Numerous bars, cafés as well as galleries and boutiques in the immediate vicinity invite you to linger.

Despite their urban location, you sleep peacefully in the 376 elegantly furnished rooms and start the day relaxed. The modern rooms are equipped with large bathrooms and offer free WLAN access. The kitchen of the Titanic Chaussee Hotel combines tradition with modernity under Mediterranean focus and captivates with exquisite delicacies from the patisserie. Spread over two floors, the 3,000m² wellness area offers you an indoor pool, steam bath, sauna and a fitness area with state-of-the-art equipment.

more details www.titanic.com.tr/titanicchausseeberlin/default-de.html